Water and Sewer Service:
The Town of Stephens City provides water and sewer service within its corporate limits where service is available.
A water deposit of $200.00 and service connections fee of $25.00 are required of all Town residents. The deposit is refundable whenever the customer moves with a final meter reading of total usage. The final bill will be deducted from the deposit. The service fee is non-refundable.
If renting a property, renter is required to have a "Owner Authorization Form", which can be downloaded from this site; here. This form must be filled out and signed by the owner of the property prior to starting a new account.
Water and Sewer Billing Period:
Water and sewer service is based on a bi-monthly (60 day) billing period (February, April, June, August, October & December). Payment is due within 33 days without a penalty being imposed. There are 7 days to pay with the 10% penalty added to the delinquent bill. After 40 days water and sewer service may be disconnected for nonpayment. The Town will not reconnect water service until the bill is paid in its entirety, nor after regular business hours.
There is a night drop box available for after hour’s payments and bills can now be paid online, however do not pay past due payments online.
Frozen Water Lines
In case of frozen water lines you should check first to see if the line is frozen some where in the house. check drafty places and where the water lines enter the dwelling.
If you are not familiar with the plumbing in your home, a plumber should be contacted.
The Town is responsible for the water meter and line leding to the meter box. Water meter boxes are insulated and are not likely to be the first place that freezes. Town personnel will check to see if the meter box is frozen, but not beyond that point.
You should call 622-6162 in case of an emergency only and to have town personnel dispatched to a location in the town after hours. Other wise please contact the town office during business hours.